We're here to help with any questions about Synstax. 如果你在使用 Synstax 时遇到任何问题，我们随时为你提供帮助。
Contact us via email 通过邮件联系我们
[email protected]We typically respond within 24 hours. 我们通常会在 24 小时内回复。
How do I add a supplement? 如何添加补剂？
Tap the "+" button on the Today page. You can search by name, or use the camera scanner to scan a supplement label. 在「今天」页面点击「+」按钮，可以按名称搜索，也可以用相机扫描补剂标签。
What do the conflict warnings mean? 冲突提醒是什么意思？
Synstax checks for known interactions between your supplements and diet items. Warnings indicate combinations that may reduce absorption or cause adverse effects. Tap any warning to see details and scientific references. Synstax 会检查你的补剂和饮食之间已知的相互作用。警告表示某些组合可能会降低吸收率或引起不良反应。点击任何警告可以查看详情和科学参考。
Is my data stored on your servers? 我的数据会存储在你们的服务器上吗？
No. All your supplement schedules, diet logs, and personal data are stored locally on your device. AI features use our secure API proxy, but we do not store your personal health data on any server. 不会。你的所有补剂计划、饮食记录和个人数据都存储在你的设备本地。AI 功能使用我们的安全 API 代理，但我们不会在任何服务器上存储你的个人健康数据。
How do I restore my Pro subscription? 如何恢复 Pro 订阅？
Go to Settings and tap "Restore Purchases". Your subscription is tied to your Apple ID and will be restored automatically. 进入「设置」，点击「恢复购买」。你的订阅与 Apple ID 绑定，会自动恢复。
How do I cancel my subscription? 如何取消订阅？
Subscriptions are managed through Apple. Go to iPhone Settings > Apple ID > Subscriptions, find Synstax, and tap Cancel. You'll retain Pro access until the current period ends. 订阅由 Apple 管理。前往 iPhone 设置 > Apple ID > 订阅，找到 Synstax 并点击取消。你可以在当前订阅期结束前继续使用 Pro 功能。
The app isn't working correctly. What should I do? 应用无法正常使用怎么办？
Try closing and reopening the app. If the issue persists, please email us at [email protected] with a description of the problem and your device model. We'll help resolve it as quickly as possible. 请尝试关闭并重新打开应用。如果问题仍然存在，请发送邮件至 [email protected]，描述问题并告知你的设备型号，我们会尽快帮你解决。